Halifax is a division of Lloyds Banking Group. It was named after the town of Halifax, Yorkshire where it started as a building society in 1853. Today, Halifax offers a variety of bank accounts, including one that come with benefits in return for a monthly fee. This is known as packaged bank account.
Halifax Ultimate Reward current account offers benefits including mobile phone insurance, worldwide family travel insurance, UK breakdown cover and home emergency cover. However these features come with exclusions and not everybody may qualify for the insurance policies.
The Halifax Ultimate Reward current account monthly fee is £15 or a lower fee of £10 if the account holder meets certain criteria. Some people could have been sold these accounts without knowing what the benefits are, or without actually being told there is a monthly fee.