If you have an account in a British bank,
which charges you a monthly fee

You may be entitled to a refund of bank charges as well as interest

Check how - watch our video

Submit a callback request

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Or call

0203 519 0535


How it works

We act efficiently and comprehensively. All you need to do is fill the form or call - we will handle the rest.

  • 1

    Call or send the claim form online

    Talk to our expert to find out if you are eligible for a bank fee refund.

  • 2

    We will send you forms to fill in

    Fill in documents sent by our friendly English, Polish, Romanian or Lithuanian speaking consultant, and return them in the prepaid envelope.

  • 3

    Our consultants will advise you on the progress of your case

    We will get in touch with you within two days upon the receipt of your documents and we will update you. The bank is obligated to answer within 8 weeks.

Find out more

Why is it worth it?

  • Large

    60% of our clients have received more than £1000, and the highest refund that we have recovered was as high as £4100.

  • Convenient

    No direct contact with the bank. We will take care of all the formalities.

  • No win,
    no fee

    Our fee is only payable if your claim is successful, and we do not charge any upfront fees

  • Extensive experience,
    and professionalism

    We are experts in the area of compensation claims. We have been successfully handling compensation cases since 2010 - check our clients' testimonials.

What is a packaged bank account?

It is a current account, where a monthly fee is charged for added extras such as: travel insurance, phone insurance, help in case of a car accident and preferential rates for other financial products. In the United Kingdom there are more than 11 millions packaged bank accounts, so it is possible that you are the owner of one of these accounts.

  • Barclays
  • Citi Bank
  • Capital One
  • GE Capital
  • Lloyds Bank
  • Halifax
  • HSBC
  • The Royal Bank of Scotland
  • Nat West

Banks names were used for informational purposes only.

Examples of reasons for why you could be eligible for a refund of bank charges

  1. You were never told about an increased monthly fee for a packaged bank account.

  2. You were told that you are not eligible for a fee-free bank account and for that reason you need to have a packaged bank account.

  3. You were told that you have to set up a packaged bank account in order to obtain another financial product like: a mortgage, a loan or an overdraft.


Small amounts regularly charged
become thousands of pounds over the years

  • Due to Insito's efforts the account fee recovery from the bank was quick, efficient, a stress and bureaucracy free experience!

    Lester, SLOUGH

    Barclays First Additions
    Account charge:
  • When opening a bank account I was not aware of all the actual bank charges. I found Insito through an add in a newspaper. Professional and effective service helped settle my claim quickly and with a great outcome.

    Marius, London

    Lloyds Bank Silver Current Account
    Account charge:
  • As far as my cooperation with Insito Claims is concerned, I have no objections. My claim was handled professionally and settled quickly. I received regular updates and can highly recommend Insito' s services to others.

    Rafael, Essex

    Barclays Current Account Plus
    Account charge:
  • I am very pleased with Insito's service. My case was settled quickly and without any issues. Client care was exemplary and the amount of compensation exceeded my expectations!

    Ziggy, Wakefield

    Lloyds Bank Platinum Current Account
    Account charge:

Who we are

About our company

We are Insito Group. We offer professional claims management services in the United Kingdom.

Insito Claims is a trading name of PL Accident Claims Management Limited

Our mission is to provide high quality claims management services for residents of the United Kingdom. We work on No Win, No Fee basis. You do not pay any upfront costs either. All documents and services are available in your native language. We have a lot of experience - we have been providing claims management services since 2010.

Insito Claims is a trading name of PL Accident Claims Management Limited

  • Experienced claims management professionals
  • No Win, No Fee; no upfront charges
  • Documents and service in English, Polish, Lithuanian or Romanian

Our team

We recovered for our clients more than £1.5 million in compensation payouts

  • Błażej Przybyłowicz

    compensation claims expert
  • Ewelina Wolanin

    compensation claims expert
  • Julita Demecka

    compensation claims expert
  • Krzysztof Grubecki

    compensation claims expert
  • Maciej Grubecki

    compensation claims expert
  • Marcin Owczarek

    compensation claims expert
  • Monika Gubała

    compensation claims expert
  • Vladimir Cekurisvili

    compensation claims expert

Trust professionals

Compensation recovery is our specialty

Our mission is to provide comprehensive claims management services for English, Polish, Romanian and Lithuanian people living or staying in the United Kingdom. We work on a No Win, No Fee basis.